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Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage by Michael Violano, X

Retail Banking Technology: Strategies and Resources That Seize the Competitive Advantage by Michael Violano, X
What can banks do to survive and thrive in today's uncertain economy? This important book has the answers. Retail Banking Technology reveals the tactics and strategies that banks, large and small, can use to realign their retail banking organizational structure. It explains how banks must make the transformation from passive, account-holding, transaction-processing institutions to aggressive, customer-focused, service-oriented organizations. Two essential components emerge in the analysis of this transformation - customers and information. The key to unlocking retail banking success and sustaining the richest payoffs of automation is a customer-driven focus on the identification, acquisition, and integration of information. The practical core of Retail Banking Technology is that bank technology must be perfectly pitched to the needs and expectations of the customer. Everything the bank of the 90s will do must serve or benefit the customer - at a profit to the bank. And these actions must capitalize on the recognition that integrated information - not blind computation - illuminates the most effective means of serving the customer - at a profit to the bank. Retail Banking Technology also covers these important topics: using technology to develop and differentiate bank products and services; integrating "enriched" customer information to facilitate cross selling, target marketing, and true relationship banking; the changing roles of DP, MIS, and bank technology experts; and recognizing how bank marketing and sales systems can serve to attract new customers and market share. Retail Banking Technology is packed with case studies as well as innovative uses of conventional technology andenhanced systems.



Banking Systems
Banking Systems
Explore the principles and practices of banking and credit in the United States with Banking Systems. This exciting, new text guides users through an overview of financial services, including information on human resources, marketing, and ethics. Each chapter is divided into several lessons, making the content easy for users to understand and retain. Extensive activities within the text bring realism to the course and let users learn by doing.



Web Services Resource Framework - WSRF (Web Service Resource Framework) is a family of OASIS-published specifications for web services. Major contributors include the Globus Alliance (and IBM].

U.S. House Committee on Financial Services - The United States House Committee on Financial Services (or House Banking Committee) oversees the entire financial services industry, including the securities, insurance, banking, and housing industries. The Committee also oversees the work of the Federal Reserve, the United States Department of the Treasury, the U.

WS-Resource - WS-Resource is a family of specifications that enable and standardise interfaces for web services to give the appearance of statefulness; this is accomplished using WS-Addressing endpoints (where a service QName is bound together with a resource identifier) and resources, special web services that provide access to -- and manipulation of -- remotely stored data structures

Oversea-Chinese Banking Corporation - Oversea-Chinese Banking Corporation Limited (Simplified Chinese: 华侨银行有限公司), abbreviated as OCBC Bank (华侨银行), is a publicly listed financial services organisation with head office in Singapore. OCBC serves many business and retail customers in the East Asian market with an wide array of financial products and services.



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